What You Have.
For 2015 Award Holders (your Award begins with “15-“)
Your certificate is valid for up to 7 nights resort accommodations only. It does not include transportation, meals, all-inclusive fees (if applicable), tips, telephone charges, service charges, incidental expenses and other items of a personal nature. Also, some jurisdictions may impose a tax on the transient occupancy of resort accommodations. Any such tax on transient occupancy is your responsibility, and is paid directly to the resort. You must use your award by February 8th, 2018. No extensions will be granted.
Silver Award Winners. Your Certificate is numbered 15-A-XXXX. It entitles you to seven (7) night’s accommodations for up to two adults and two children (under age 18) in a studio resort suite. Studio units are typically a single oversized hotel room with limited kitchen facilities. Most studios include a queen sized bed and a queen sized sleeper sofa. Some resorts, including most in Mexico, Branson, Williamsburg and Gatlinburg have Studio suites that can only accommodate 2 adults total.
Gold Award Winners. Your Certificate is numbered 15-B-XXXX. It entitles you to seven (7) night’s accommodations for up to four adults in a 1-bedroom resort suite. One bedroom resort suites are typically two rooms including a master bedroom with bath and a living/dining room with a full kitchen. In the event that a 1-bedroom unit is not available at the destination and resort on the dates you request, you may be offered a studio-sized unit or a 2-bedroom unit at the time of booking. If a studio unit is booked, no credit or compensation will be offered. If a 2-bedroom unit is the only unit available, your will be offered this unit for a discounted upgrade charge.
Platinum Award Winners. Your Certificate is numbered 15-C-XXXX. It entitles you to seven (7) night’s accommodations for up to six adults in a 1- or 2- bedroom resort suite. Two-bedroom units have a total of three rooms and usually two bathrooms. In the event that a 2- bedroom unit is not available at the destination and resort on the dates you request, you will be offered the largest unit available at time of booking. If a studio-sized or 1-bedroom unit is the largest available, no credit or compensation will be offered.