What You Have.
For 2017 Award Holders (your Award begins with “17-“)
Your certificate is valid for up to 7 nights resort accommodations only. It does not include transportation, meals, all-inclusive fees (if applicable), resort fees, tips, telephone charges, service charges, incidental expenses, excursions, and other items of a personal nature. Also, some jurisdictions may impose a tax on the transient occupancy of resort accommodations. Any such tax on transient occupancy is your responsibility, and is paid directly to the resort. You must use your award by May 19, 2019. No extensions will be granted.
Gold Award Winners. Your Certificate is numbered 17-B-XXXX. It entitles you to seven (7) night’s accommodations for up to four adults in a 1-bedroom resort suite. One bedroom resort suites are typically two rooms including a master bedroom with bath and a living/dining room with a full kitchen. In the event that a 1-bedroom unit is not available at the destination and resort on the dates you request, you may be offered a studio-sized unit or a 2-bedroom unit at the time of booking. If a studio unit is booked, no credit or compensation will be offered. If a 2-bedroom unit is the only unit available, you will be offered this unit for a discounted upgrade charge.
Platinum Award Winners. Your Certificate is numbered 17-C-XXXX. It entitles you to seven (7) night’s accommodations for up to six adults in a 1- or 2- bedroom resort suite. Two-bedroom units have a total of three rooms and usually two bathrooms. In the event that a 2- bedroom unit is not available at the destination and resort on the dates you request, you will be offered the largest unit available at time of booking. If a studio-sized or 1-bedroom unit is the largest available, no credit or compensation will be offered.