Covid-19 Update

Important information about your Resort Sampler award during the Coronavirus emergency:

Travel deadline extended on all 2019 Resort Sampler awards.  The deadline for travel on your 2019 Resort Sampler awards has been extended from February 7th, 2021 until April 11th, 2021.  All travel must begin on or before April 11th, 2021.  This new expiration date may be extended further into the Spring of 2021, depending on how the Covid-19 situation impacts the opening of our featured resorts, but is not guaranteed at this time.  IMPORTANT: Your award in your account will continue to show the original February 7th expiration date until the website is re-opened for booking.

Currently, all live Search & Book functionality is continues to be paused until there is greater certainty that conditions for travel will once again be safe.  This situation will be reviewed daily and live booking could open up at any time.  You will be notified via email when the booking engine is up and running again.

If you have not created an account and registered your award, PLEASE DO SO IMMEDIATELY so we may remain in contact and provide you with updated program information! (Remember… if you already have an account at Resort Sampler from previous program years… and still have access to the email used to create that account… you can simply log in to that account and register your award).

While live bookings are temporarily on hold, you can still create an account or access your existing account.  Once you log into your account, you can:

  1. Register your award.
  2. Transfer an award to a friend or relative.
  3. Update your contact information (highly encouraged!)

Continue to Account Login

Further, you will be able to create a Reservation Request for a future booking, once travel can safely be resumed.  Just follow these steps:

  1. Log into your account.
  2. Select the Resort Sampler award you would like to use.
  3. Search for the Destination and Dates you would like to Request.

You will be presented with a simple form that will advise us of your intentions and place you in “que” so we can contact you when availability opens up.

We value your participation in the Resort Sampler program and appreciate your patience during these difficult times.

Continue to Account Login

How to contact Resort Sampler:

  1. Call our Reservations Department at 800-790-8175.  We operate from 9am – 6pm Eastern Time Monday through Friday.  If calling after hours, leave us a message.  All messages left are transcribed and transmitted to our Customer Service staff around the clock.
  2. Us the Contact Us form to document any issue any time of the day.
  3. Simply reply to any previous email you received from customerservice@resortsampler.com. (Make sure you add that email address to your list of trusted senders and/or check your spam folder regularly just in case.)