Q & A

Click on any question below to reveal the answers you need to learn the program.

Here are the most frequently asked questions in the Winfield Rewards program:

For awards beginning with "17-", your last date to arrive on your 7-night vacation is May 19, 2019.
It all begins with your account. If you already have an account here at Resort Sampler, all you need to do is log in using your email address and password. Have you earned a Resort Sampler award since 2011? If so, you can register additional new certificates in your existing account... you DO NOT need a new account each program year.
No. The program headquarters will not allow any extensions for any circumstances.
It's easy. From the Home Page, click "Book", then "Create Account". Enter your email address (twice), then click "Continue". We'll send you a temporary password which will allow you to create the rest of your account, including entering your own permanent password.
No problem. We can still help you arrange a trip if you call us at 800-790-8175 (Mon-Fri, 9am-6pm ET)
For Certificates numbered 17-B-XXXX, this certificate entitles you to seven (7) night's accommodations for up to four adults in a 1-bedroom resort suite. In the event that a 1-bedroom unit is not available at the destination and resort on the dates you request, you may be offered a studio-sized unit or a 2-bedroom unit at the time of booking. If a studio unit is booked, no credit or compensation will be offered. If a 2-bedroom unit is the only unit available, your will be offered this unit for a discounted upgrade charge.
For Certificates numbered 17-C-XXXX, this certificate entitles you to seven (7) night's accommodations for up to four or six adults in a 1-or 2- bedroom resort suite. In the event that a 1-or 2- bedroom unit is not available at the destination and resort on the dates you request, you will be offered the largest unit available at time of booking. If a one bedroom or studio-sized unit is the largest available, no credit or compensation will be offered.
This certificate is valid for up to 7 nights resort accommodations only. It does not include transportation, meals, all-inclusive fees (if applicable), tips, telephone charges, service charges, parking, Wi-Fi fee, resort fees, incidental expenses, excursions and other items of a personal nature. Also, some jurisdictions may impose a tax on the transient occupancy of resort accommodations. Most resorts in the Caribbean and the Bahamas charge a weekly Utilities Surcharge, which can be as high as $150 per week. And some resorts charge a weekly housekeeping fee (generally under $40 per week). These fees are NOT INCLUDED in your award and must be paid directly to the resort upon check-in or check-out.
Most studio suite accommodations included small kitchenettes with sink, refrigerator and small appliances. Remember, most studio suites do not have separate living and sleeping rooms, but rather are oversized guest rooms with a queen size bed. Most can accommodate 2 adults and 2 kids under 18, but some studios in Branson, Williamsburg, Gatlinburg, Orlando, and Mexico, for example, are only designed for 2 adults.
In most cases, yes. If you have a gold award and would like to bring other guests or just prefer more room to relax, we can often offer you upgrades to a 2-bedroom units for a deeply discounted rate depending on availability.
Prices for upgraded accommodations are based upon the specific destination, resort, date and unit-types selected. Prices generally range from $199 - $799 for the week.
There is a $149 Reservations Deposit which won't be collected until your accommodations are confirmed. Payment must be made with a major credit card. Once you return from your trip your $149 Reservations Deposit will be sent to you via check, usually the first week of the month following the month you check-out.
Most often, check-in days are limited to Fridays, Saturdays or Sundays.
No. You can make your stay shorter if you like. If you're going to arrive later than your scheduled check-in day, call the resort at the number provided on your confirmation and let them know. You can check out any day you choose. Any upgrade fee paid for the reservation is for the full stay regardless of how many nights you stay.
No. Only one reservation can be made per award, and almost all of the inventory available in this program is one week long.
Your refundable reservations deposit and any upgraded accommodations fees must be paid via credit card prior to confirmation of your reservation. Your reservations agent will confirm your resort stay and provide you with a verbal confirmation. Documents required for check-in along with resort location information will be e-mailed within 72 hours of confirmation and in some cases up to a week. You have an option to receive a printed confirmation of your reservations by regular mail if desired. PLEASE NOTE: We ask that you please don't purchase airfare until you receive your "official" confirmation from customerservice@resortsampler.com.
Please request a travel destination and date at least 45 days in advance. Remember, the sooner, the better! You get the best availability anywhere between 4 & 6 months in advance of the check-in date. If you have firm plans, please let us know right away. This is especially important for travel during peak months (winter in Hawaii, summer in Myrtle Beach, etc.) The more time you allow us to make your plans, the more options we can offer you. However, once your accommodations are confirmed, they can't be changed, so plan accordingly.
You may call us at 1-800-790-8175 (Mon-Fri, 9am-6pm ET) with any questions and we would be happy to provide answers. It's always a good idea to contact the resort directly 1-2 days prior to your arrival to re-confirm your reservation. You may certainly call the resort with any resort specific questions as well.
The best way to travel with another couple is to upgrade your reservation to a 2-bedroom unit that will sleep up to 6 adults. There is a possibility that we can find 2 separate units at the same resort with the same arrival date, but this can be very challenging. Further, if you have 2 awards and want to stay 2 consecutive weeks, please note that this is also very challenging to arrange. Please allow us extra time to make any special arrangements!
In most cases, no, although some resorts require a credit card deposit at check-in to cover incidental charges such as long distance telephone calls. And some resorts are required to collect a transient occupancy tax or a small housekeeping fee from all travelers. If this is the case, it will be noted on your confirmation. Further, many resorts in Mexico are All-Inclusive Resorts only. Should you choose to redeem your accommodations in an all-inclusive resort, please note that you will be required to pay an all-inclusive resort fee directly to the resort upon check-in. These fees are generally an excellent value, and can range from $90 per person, per day. This option is "by request" only.
Sure. Just log in to your account and select the award you would like to transfer. Remember, transfers are not allowed after mid-April before the certificate expires (May 19, 2019).
No. You may be invited to attend various presentations, however, you are under no obligation to attend any type of presentation.
Choosing the Resort Sampler award by your award selection deadline DOES NOT mean you have to choose your destination and travel date at the same time. When you choose the 2017 Resort Sampler condo award, you'll receive a certificate and you will need to book your trip with an arrival date anytime prior to May 19, 2019 to redeem your award.
It will be very hard to arrange your trip unless you are going to Orlando or Myrtle Beach, for example. Very few resorts have 3-bedroom units, and most resorts can only accommodate 6 in a 2-bedroom unit. In Orlando, many of the 2-bedroom units have two full-sized beds in the second bedroom or two sleeper sofas in the living room. In Orlando, Myrtle Beach, Branson, or Williamsburg we can try to find you a 3-bedroom unit for an upgrade charge.