Questions And Answers (2008 - 2009 Winners)

Q.        How do I get started?
A.        Start by registering your certificate using the Registration Form provided with your certificate or by going to www.ResortSampler.com and completing the Registration Form online.  Please help us by completing each of the fields of information requested.

Q.        What’s included in my award?
A.       For certificates numbered 9-0-XXXX, this certificate entitles you to seven (7) night’s accommodations for up to two adults and two children (under age 18) in a studio resort suite.  In some cases, studio accommodations in some resorts (including resorts in Mexico) can only accommodate two adults and no others, including children.  Further, many resorts in Mexico and parts of the Caribbean are All-Inclusive Resorts only.  Should you choose to redeem your accommodations in an all-inclusive resort, please note that you will be required to pay an all-inclusive resort fee directly to the resort upon check-in.  These fees are generally an excellent value, and can range from $90 per person, per day.

For Certificates numbered 9-1-XXXX, this certificate entitles you to seven (7) night’s accommodations for up to six adults in a 1-or 2- bedroom resort suite, plus a $250 Travel Allowance.  In the event that a 1-or 2- bedroom unit is not available at the destination and resort on the dates you request, you will be offered the largest unit available at time of booking.  If a studio-sized unit is the largest available, no credit or compensation will be offered.

For Certificates numbered 9-2-XXXX, this certificate entitles you to seven (7) night’s accommodations for up to six adults in a 1-or 2- bedroom resort suite, plus a $500 Travel Allowance.  In the event that a 1-or 2- bedroom unit is not available at the destination and resort on the dates you request, you will be offered the largest unit available at time of booking.  If a studio-sized unit is the largest available, no credit or compensation will be offered.

Q.        What’s not included in my award?
A.        This certificate is valid for up to 7 nights resort accommodations only.  It does not include transportation, meals, all-inclusive fees, if applicable, tips, telephone charges, service charges, incidental expenses and other items of a personal nature.  Also, some jurisdictions may impose a tax on the transient occupancy of resort accommodations and some resorts charge a weekly housekeeping fee (generally under $30 per week).

Q.        What’s included in a studio suite?
A.        Most studio suite accommodations included small kitchenettes with sink, refrigerator and small appliances.  Remember, most studio suites do not have separate living and sleeping rooms, but rather are oversized guest rooms with a queen size bed and pull-out sofa.

Q.        Are larger accommodations available?
A.        In most cases, yes.  If you’d like to bring other guests or just prefer more room to relax, we can often offer you upgrades to 1- and 2-bedroom units for a deeply discounted rate.

Q.        Is there any cost to use this certificate?
A.        There is a $149 Reservations Deposit which won’t be collected until your accommodations are confirmed.  Your deposit will be refunded automatically within 30 days of check-out, but remember, your deposit will be forfeited if you fail to arrive on a confirmed reservation.

Q.        What day of the week is check-in at the resort?
A.        Most often, check-in days are limited to Fridays, Saturdays or Sundays.

Q.        Do I have to stay all seven nights?
A.        No.  You can make your stay shorter if you like.  If you’re going to arrive later than your scheduled check-in day, call the resort at the number provided on your confirmation and let them know.  If you plan to leave early, please let us know at Resort Sampler Reservations so we can alert the resort.

Q.        When will I receive confirmation?
A.        Your refundable reservations deposit and any upgraded accommodations fees must be paid via credit card prior to confirmation of your reservation.  Your reservations agent will confirm your resort stay and provide you with a verbal confirmation.  Documents required for check-in along with resort location information will be mailed within 48 hours of confirmation.  You have an option to receive electronic confirmation of your reservations by e-mail if desired.

Q.        How far in advance should I plan?
A.        Please request a travel destination and date at least 45 days in advance.  Remember, the sooner, the better!  If you have firm plans, please let us know right away.  The more time you allow us to make your plans, the more options we can offer you.  However, once your accommodations are confirmed, they can’t be changed, so plan accordingly.

Q.        How long will it take you to respond to a reservation request?
A.        Please allow at least 7-10 days for us to get back to you with the available choices of resorts and destinations.

Q.        If I have any questions, should I contact the resort directly?
A.        Please call us at 1-800-790-8175 with any questions except directions to the resort when you’re on your way.

Q.        Can we travel with another couple?
A.        Probably!  There’s a very good chance we’ll be able to make arrangements for your friends or family members to have their own unit at the same resort and the same time as yours … at very discounted rates?

Q.        Will I have to pay anything to the resort directly?
A.        In most cases, no, although some resorts require a credit card deposit at check-in to cover incidental charges such as long distance telephone calls.  And some resorts are required to collect a transient occupancy tax or a small housekeeping fee from all travelers.  If this is the case, it will be noted on your confirmation.

Q.        Can I transfer my Resort Sampler award to another party?
A.        Yes.  The Resort Sampler award is fully transferable to another party, but this transfer must be completed before JANUARY 15TH, 2010 for them to be eligible to request a future reservation.  You can log on to www.ResortSampler.com and request to transfer your certificate online.

Q.        Will I be required to attend a presentation at the resort?
A.        No.  You may receive offers to attend various presentations, however, you are under no obligation to attend any type of presentation.